Our Commitment to Science & Satisfaction

At Kivanchi, we back our skin care innovations with science. We believe in our products, but we also respect your skin’s unique biology. If our product doesn't deliver the results you were looking for, we are here to make it right.

1. The Kivanchi 100-Day Efficacy Guarantee (Opened Products)

We want you to experience the full benefit of our skin care products. Because results may take time depending on one's unique skin biology, we offer an extended trial period for our products.

• Trial Period: You may return opened/used products within 100 days of delivery if you are not satisfied with the results.
• Condition: We ask that you use the product consistently for at least 28 days (one full skin cycle) before initiating a return, as high-performance actives require time to work.
• Refund Type: Returns of used products under this guarantee are eligible for Full Refund.

To prevent abuse of our Efficacy Guarantee, we do not accept returns of "empty" or nearly empty containers (less than 25% product remaining).

Return shipping is free within the United States. Initial order shipping fees are not refundable. 

Refunds are issued to the original payment method within 10 business days of return package arrival at our returns processor. 

You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

Purchase and return activities are monitored for abuse or unauthorized resale on any other retail channels.  We reserve the right to deny purchases and refunds.